Thomas Otter published an article last month called "GUI Gooey" discussing why enterprise software users are unlikely to get any relief from their daily dose of really bad user interfaces.
Translation: Enterprise users get bad interfaces because enterprises aren't willing to spend the time and money to fix those interfaces.
The average enterprise will continue to make ineffective use of any and all available UI technologies. The root problem is not lack of powerful UI technology. Instead, the root causes for a suboptimal user experience consist of lack of appropriate process and governance, and lack of a genuine commitment to a quality user experience....
We think the iPad might be a viable way to leapfrog this problem. This is the "paradigm shift" that iPad offers.
- Large organizations will switch to the iPad (and other modern tablets) in order to get some very significant added productivity (which we aim to document here in this blog). Also the iPad is stylish in the executive suites.
- IT departments will find more and more legacy applications to convert to the iPad. Once the devices are in use, why not add more to them?
- In order to use the iPad, you are pretty much forced to clean up your user interface. The iPad requires this, to be useful at all. Enterprises who transfer legacy enterprise apps to the iPad will create new and better interfaces for those apps.
Remember again that enterprise applications salres are $60 Billion/year, for a cumulative total of half a Trillion dollars over 20 years, so that's a big legacy market to convert.
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